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SMA Kelas 10 / PTS Korespondensi SMK Kelas 10

Saat menerima panggilan telepon yang sulit, misalnya pelanggan yang marah, berikut yang sebaiknya dilakukan, kecuali
A. menjadi pendengar yang baik
B. menerima komplain secara pribadi
C. tidak terpancing emosi
D. membiarkan si penelepon menumpahkan segala kekesalannya sebelum mulai menanggapinya
E. menyatakan kembali komplain menggunakan kata-kata sendiri untuk memperjelas masalah

Pilih jawaban kamu:
A  B  C  D  E 

Kamu menjawab : b | duh, jawaban kamu salah :(

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Preview soal lainnya: Ujian Semester 2 Bahasa Inggris SMA Kelas 10

Once upon a time, there lived a group of mice under a tree in peace. However, a group of elephants crossing the jungle unknowingly destroyed the homes of all the rats. Many of them were crushed to death.

Then the king of rats decided to approach the elephant’s chief and request him to guide his herd through another route. On hearing the sad story, the elephant’s king apologized and agreed to take another route. And so the lives of the rats were saved.

One day, elephant hunters came to the jungle and tripped a group of elephants in huge nets. Then the elephant king suddenly remembered the king of rats. He summoned one of the elephants of his herd which had hot been trapped, to go seek help from the king and told him about the trapped elephant’s

The rat’s king immediately took his entire group of rats and they cut the nets which had trapped the elephant’s herd. The elephant’s herd was totally set free. They dance with joy and thanked the rats.
———-

At the end of the story, how was the elephant’s herd?
a. Angry
b. Sad
c. Happy
d. Dead
e. Disappointed


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