Mr. Hasan Renaldi
PT. Jaya Sentosa
Jl. Hasanudin 73
Makasar

Dear Mr. Hasan Renaldi,

In response to your letter of December 20, 2015 we apologize for the error in shipment. We are sending immediately the additional 500 boxes of glossy photo papers, that were not included in the shipment.

We value our relationship with your company, and we regret the inconvenience. You can be assured that this will not happen again in the future. We also enclose some catalogues of our new products.

Sincerely yours,
Hilman
Manager of order Department
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We know from the text that the first shipment was …
A. Not complete
B. Not insured
C. Damaged
D. Wrong
E. Late